Refund policy
SOMETHING?
Got a concern with your order? The information below explains how ANTSHQ handles livestock, equipment, dry goods and gift card returns.
Can livestock be returned?
Because livestock is perishable, it cannot normally be returned. If livestock arrives dead on arrival (DOA), contact ANTSHQ within 24 hours of delivery so the circumstances can be reviewed. Where a return, refund or account credit is appropriate, this will be handled in line with the ANTSHQ Live Arrival Guarantee and the applicable Terms & Conditions.
Can I return equipment and dry goods?
If equipment arrives damaged or develops a fault, please contact ANTSHQ and explain what has happened. Photographic evidence is helpful and may be requested so the issue can be assessed quickly.
To qualify for a return and refund, the item must be sent back unused, in the same condition in which it was received and in its original packaging. Please use the lowest-cost reasonable postage option available to you.
Once the returned item has been received and inspected, ANTSHQ will confirm whether the return has been accepted. Any applicable manufacturer warranty will then be honoured through an appropriate refund or account credit.
Can I return a gift card?
Gift cards are non-refundable. They do not expire, however, so any remaining balance can be used whenever it suits you.